Frequently Asked Questions

ABOUT

What is Victoria Jane all about?

Victoria Jane is the embodiment of showing love through the design and curating collections that will engulf your authentic self. Our designs celebrate YOU as beautiful humans, giving ourselves permission to be plentiful, playful and purposeful.

 

LOCATION

Where are you based? 

We are based in Christchurch, New Zealand. We also have a hair salon in Merivale Mall called V For Hair and Beauty Merivale. 189 Papanui Road, Merivale, Christchurch. You can view products in person here.

 

DELIVERY AND RETURNS

Do you ship to my country? 

Yes we ship globally.

 

I’ve received my order but I think it is faulty, what do I do? 

Contact us at info@victoriajane.co.nz and we will get this sorted with you ASAP

 

How long will it take for my order to arrive? 

We aim to dispatch the day your order is received. Most orders arrive in 24 hours, but sometimes this is out of our hands due to courier company restraints.

 

PRODUCTS AND DESIGN

Where are the collections made? 

We have manufacturers in New Zealand and globally, India is a country we deal with frequently. All our factories are verified. 

 

How are the designs created? 

Victoria Jane herself starts with sketches, photos, mood boards and uniquely curates each design.

 

What are the fabrics made out of? 

We use a variety of fabrics depending on the item. All fabrics are listed on each product listing. Victoria does a lot of research before an item is manufactured to ensure fabric quality.

 

How do you set up wallpaper art? 

Our art prints can be framed and our Murals are made to measure for your space and stuck to the wall as is wallpaper.

 

SHOPPING ONLINE

Can I cancel or make changes to my order once it is placed? 

Yes, but you would need to do this very quickly after ordering as we aim for same day dispatch.

 

How can I find out when an item is back in stock? 

You are able to contact us to be put on the backorder list or you can be notified via the email notification sign up on the product listing page.